Send Us a Message
How long does it take to get a reply?
We respond to all enquiries within 24 business hours. For urgent matters, please call us directly or message on WhatsApp.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order directly on our courier partner's website.
Can I visit your store in person?
We currently operate online only, but you can view our full range on the website. For corporate orders and bulk enquiries, please contact us to arrange a call or sample viewing.
How do I initiate a return or exchange?
Email us at support@travabags.com with your order number and reason for return. We'll send you a pre-paid return label within 24 hours for eligible returns.